Frequently Asked Questions

Where do you get your materials?

I use a lot of materials and they come from all over! I share some here on my amazon storefront.

A more comprehensive list of materials, shops, businesses, and stores is available in the Strawbaby Club!

What are shipping times?

Ready to ship orders usually ship within 3 business days. Custom orders have a 2 to 4 week processing time, but may be extended due to delays or issues with the order

Some orders have specific timeframes listed, so be sure to check listings for more info!~

What if I have an issue with an order?

Please reach out to us using the form below and alyx or I will get back to your asap!

How do I order a custom?

When customs are open, you can order here (click link).

Please fill out the form on the listing. Once you place your order, I'll get started on your dream case!~

**If the page is missing, customs may be temporarily removed.

Where can I see your shop policies?

Please check here (click link) for policies!

Is everything handmade?

Everything here is either handmade or professionally produced specifically for the shoppe!

The exception to this being destash and craft supplies, as those are things I don't make but sell from my own collection of supplies. Some are still handmade by other shops, like molds!~

Do you ship internationally?

Currently I ship to Canada, Austria, and the UK from the United States.

If you want to request a country to be added, please use the form below to let me know!

I still have a question. How can I reach you?

Use the contact form below!~

🎀 contact us 🎀

Contact form